An internal error occurred while calling the < api_name > API (Error: ERR_WIS_30270)"

When running an interactive report you may encounter the following error message:

"An internal error occured while calling 'processDPCommands' API (Error: ERR_WIS_30270)"

This message will appear if your server is running out of memory.

To free up your server memory we recommend that you turn off real-time caching in Business Objects as follows:

1. Log into the Business Objects CMC.

2. Go to the 'Servers' area of the CMC.

3. Double-click on the WebIntelligenceProcessingServer server to open the properties.

4. Scroll down the page and uncheck the 'Enable Real-time Cache' checkbox.

5. Click 'Save and Close'.

6. Highlight the "WebIntelligenceProcessingServer" server which should now have a flag next to it.

7. Right-click and select 'Restart server' for the change to take effect.

Your server will now have memory available to it and you should find that the error message will not be shown.